FAQs

How soon after placing an order will my subscription commence?

Your subscription will commence with the next available issue. If your subscription includes a digital element, you will receive an email with set up instructions for your digital subscription within 24 hours.

How will you acknowledge my subscription order?

If you order a subscription online you will receive an email confirming your order. A welcome letter will also be posted out to you detailing your customer ID number and delivery details.

How Can I View A Receipt Or Invoice That I Have Requested?

You can view and download any invoices or receipts relating to your orders online. Simply log in to your account here and click on Documents, from the dropdown menu under More.

What Payment Methods Do You Accept?

You can pay by any major credit or debit card, Direct Debit, Apple Pay or PayPal.

How Do I Change My Address Details?

Please log in to your account and edit your account details, alternatively drop us an email orders@twsgroup.com.

If I have purchased a subscription as a gift, do you send anything to the recipient?

No, all billing and order information will be sent to the bill payer. The gift recipient will only receive the journal subscription. You can download a giftcard here

What do I do if my magazine doesn't arrive?

If this is the case we ask that you please allow an extra 3 days for delivery before contacting us. Although we will do our utmost to ensure that your magazine is delivered slightly before it is available in the shops it is possible, on some occasions, it may be unavoidably delayed.

If you have still not received your magazine after 3 days, please contact us.

Sometimes delays can be caused by a number of factors including postal delays or adverse weather conditions. If we become aware of any potential delivery delays we will advertise this using our social media and website channels.

How long does it take for my magazine to arrive outside of the UK?

All international mail is sent by priority. The following approximate airmail delivery times should be calculated from the publication date:

Western Europe 4-6 days
Eastern Europe 4-8 days
North America 6-8 days
Central & South America 6-9 days
Middle East 6-8 days
Africa & Asia 6-10 days
Far East and Australasia 6-10 days

What if my magazine arrives damaged?

Please contact us and we will solve the issue.

I have ordered a single issue/book on your website - how long will it take to arrive?

If you have purchased a single issue or book online, your order will be processed as soon as possible and delivered within 3-5 working days within the UK and 10 days for international deliveries.

How do I order back issues?

Visit our shop to check stock of back issues, once ordered it will be delivered within 3-5 days of processing your order.

How do I check my subscription expiry date?

How does your membership and insurance subscription work?

If you have purchased a subscription that includes SSA, BASA or BFA membership and are based in the UK, you have insurance included with your subscription. Please click here to view further information about the insurance.